FAQ

1.What services does Feiyou offer?

1. Feiyou have experienced sales team to offer the pre-sale and after sale service in 24 hours.

2. Feiyou have the professional design team to provide the customized design based on your area.

3. Feiyou have the excellent team for installation.

2. What about the trade term, payment term and delivery time?

Trade terms: EXW, FOB, CFR, CIF, DDU, DDP.

Payment terms:

T/T, Trade Assurance in Alibaba: 50% as deposit before production, 50% as balance before loading the container.

For order more than 50,000.00$, we accept L/C.

For trial orders, we accept western union, paypal or cash.

Delivery time: 15 days for 1*40HQ, 10 days for 1*20GP. 

3.How can I place order? 

Sign contract-- Pay deposit-- Production--Pay deposit--loading – delivery.

4.What about the Installation?

We can provide our professional installation team for assembling the playground in your area, you will be in charge for all the costs for the team. 

5.How long does it take to get a plan or design?

It depends on the size of your playground. It takes 1-2 days to complete an overall design.

6.Where is your factory located? 

We’re located in Wenzhou, Zhejiang, China.

It will take 1 hour from Shanghai to Wenzhou by flight.

It will take 2 hours from Guangzhou to Wenzhou by flight.